Is my product eligible for returns?

Most of the products we offer can be returned to us if you have changed your mind however, to protect the quality of our service and products, select lines are excluded from our 60-day change of mind return policy.

The following are sold on a strict no refund or return policy, unless they fall under a warranty claim:

  • Nutrients, additives, lamps / lights / CFL's, growing media, fish food, and liquid pond treatments.
  • Custom made items, for example, NFT channels and aluminium frames cut to specification.
  • Special orders, for products not regularly stocked this item, are marked as "Special Order" in the availability description 
  • Any items specifically cut to size at your request, for example, items we cut per liner meter as pond liners, fabrics, flower support mesh and more.
  • Commercial quantities
  • Clearance items are non refundable.