We are currently offering free shipping with the following terms:

  • A minimum shopping cart total of $100.
  • Excludes bulky items, in general this means over 10kg dead weight and 10kg cubic weight.
  • Excludes Dangerous Good products like Oxy Plus, "Hygen pH up & Down".
  • Excludes Regional Areas and the Northern Territory. Determine if your address is eligible in the Shopping Cart shipping quote with over $100 of products in the cart. Free Shipping will not appear if the delivery postcode is outside of the Free Shipping area, or if your items are too bulky or heavy.
  • Excludes eBay purchases.
  • Shipped with ATL (authority to leave) using our choice of post or courier. Please specify a safe place to leave the delivery at your address during checkout.
  • We sometimes use Australia Post to deliver your order with Free Shipping, even if you selected the "Courier - Free" option. This depends on your location.


 
  CLICK & COLLECT

Our click and collect pickup hours are the same as our shop opening hours:

  • Mon - Fri 9:00am to 5:00pm
  • Sat 9:00am to 3:00pm

Click & Collect is an easy way to buy your items online so that you can pick them up in store.

How does Click & Collect work?

  1. Complete your order online and select Click & Collect as the postage option.
  2. Your order will be prepared and you will receive an email that your goods are ready for collection. Your order will be packed discreetly (excluding bulky items ie. grow media)
  3. Please bring your order confirmation email (printed or on mobile) and present it to a team member to receive your order.

What are your Click & Collect pickup hours?

Our click and collect pickup hours are the same as our opening hours:

  • Mon - Fri 9:00am to 5:00pm
  • Sat 9:00am to 3:00pm

What is your Click & Collect address?

Your order can be picked up from the following address once you have received the email that your goods are ready for collection.

Aqua Gardening
3/4 Billabong Street,
Stafford,
Brisbane,
Queensland,
4053

View On Google Maps

Our click and collect address is the same as our shop address. Your order can be picked up from the following location once you have received the email that your goods are ready for collection.

Aqua Gardening
3/4 Billabong Street,
Stafford,
Brisbane,
Queensland,
4053

View On Google Maps


 
  CONTACT US

Check out the Reviews and Q&A tab on the product's page.

We appreciate if you ask your questions on the product's page as it will help out many other customers, and of course, we will reply there shortly after you post it.

Things like testing water, how to get rid of algae in your pond or which growing media is the best to use? Many of these questions and more have been asked by our customers over the past 25 years. The good news is they have all been answered by our experts right here on our website!

Check out our Learning Hub where you will find more than 100 videos to watch and many articles to read. The videos and articles are all organized by topic so it's easy to find the answer to your questions.

For information on Payment Methods, Returns, Tracking Your Order, Quotes, Grow With Benefits Rewards Program and more, please see our Help & Advice section.

If any of the above did not help you, feel free to send us an enquiry using this form and we will get back to you shortly.

Or you can give us a call on 0733541588 and speak to one of our friendly team members. 

Monday to Friday: 9am - 5pm

Saturday: 9am - 3pm

Sunday: Closed

Public Holidays: We are usually closed on public holidays, we will advertise our opening hours here and on social media.

0733541588


 
  CUSTOMER SERVICE

In our Inspire Me section of the website, we are focusing to provide useful material to help you along your gardening journey. 

Inspire Me is full of informative Customer Blogs/Videos regarding their aquaponic or hydroponic system. These videos are easy to understand and a great way to see in-store products in actual use. 

Our Learning Hub is a great way to wrap your head around the aspect of Gardening. Within our learning hub customers are able to find the following: 

- Great Hydroponic Guides

- Indoor Gardening Tips and Tricks 

- Very Helpful Aquaponics Guides 

- Pond Guides along with Tips and Tricks 

- Informative videos 


 
  DISCOUNTS

Yes! Our rewards program is called Growing with Benefits. Each dollar you spend allows you to collect 1 “drop”. You can start spending your drops immediately after your first purchase – no need to wait for a gift card. Read more about Growing with Benefits here.

 

We offer discounts to businesses and schools. Click on the following links to apply for an account:

If you find a competitor with a cheaper advertised price, we promise to match their price. In order to price match a product, it must meet certain conditions which you can find here: Price Match & Lowest Price Guarantee


 
  HELP AND ADVICE

Here at Aqua Gardening, we have vast experience and knowledge in how to design and set up the best ponds, aquaponics, and hydroponics systems to suit you and your needs.

If you need any help to figure out the design and components of your gardening system or pond, you have the option to get one of Australia's leading expert to consult you. Select depending on if you want help with Aquaponics, Micro-Commercial Systems or ponds. Then fill out the form and we will get back to you soon.

We charge a small consultation fee from this service that is automatically turned into store credit for you to use on your new pond or automatic gardening system.

At Aqua Gardening, we’re committed to providing a simple and effective way to introduce hydroponic and automatic gardening systems to homes across Australia. Get the most out of shopping online with our loyalty program “Growing With Benefits.” Each dollar spent allows you to collect 1 “drop,” and you can start spending your drops immediately after your first purchase – no need to wait for a gift card.

To ask a question about any product on our store, simply do the following:

  1. Navigate to the product you would like to ask a question about.
  2. On the products page, click on the "Reviews and Q&A" tab.
  3. Click on "Ask a Question".
  4. Enter your name, email address and question, then click on "Submit Question".

That's it! Our team will respond to your question as quickly as possible.

Quotes are a great way to prepare for a big gardening project. They are very useful if you want us to check over your order before payment, to make sure you have thought about everything you may need. It will also allow our team to know which equipment and supplies you need so we can provide expert advice and guidance for your purchase.

They are also used by our consultants. When you use our design service our consultant will provide you with a quote that can be viewed and paid for in the My Account area.

Quotes are also used to make partial payments on an order, for example, lay-by.

 

To create a quote on our online store simply do the following:

1. Log in to the My Account area or Create an New Account if you don't already have one.

2. Add all the items you want to have to the cart.

3. Click on the "My Cart" button, then click on the "View Cart" button.

4. Once you are on the shopping cart page, click on the "Create Quote From Cart" button.

5. At the checkout page, fill in all of your details and select your preferred shipping method. Then click on "Confirm & Process Quote".

6. After your quote has been submitted, you can print it, approve it and pay for it in the My Account area.

If you are shopping online, you will be able to redeem drops you have collected in-store and online, while in-store, you can only redeem drops you have collected from your in-store purchases.

 

Where can I see how many drops I have online?

Log into your account, under your name you will find your status, drops and their value.

The 'Value Of Drops' Will show the money value you have earned from online purchases only and can only be redeemed online

The 'Available Credit' will show up if you purchased in-store and you can use it in-store or online.

Please note that any other store credit you may have accumulated will be added to your available credit as well.

 

How to pay with my drops online?

It's easy!

1. Make sure you are logged into your account.

2. Add products into your cart and continue to checkout.

3. Once at the checkout, scroll down to Payment Details and apply all, or part, of your credit in any of the sections below.

 

Can I use just part of my drops/credit?

Yes, you can! If you don't have enough drops, or if you want to keep some for later, all you need to do is:

1. Insert the amount you want to redeem in the "Apply Credit" box.

2. Select your second payment method. This will automatically update the total of your cart.

3. Click on the "Continue to Payment" button and follow the instructions from there.

Once payment has been applied, Checkout is finished and the order is sent through to us.

 

How to pay with my drops in-store?

In-store, you can redeem drops earned in-store only.

All you need to do is to make sure that every time you make purchases in-store is to make sure your account is added to the order, by giving us your name or phone number.

This way you can earn drops from every purchase in-store, and also let you know how much credit you have earned in the past, and use it towards future purchases.

We will offer you to use your credit once you have $10 or more, as a reminder.

Just make sure to tell us you are on the Growing With Benefits program to earn more drops!

Please allow 24 hours to see available credits and changes to your customer status.

 

 

 

Need to return an item, make a warranty claim or have been overcharged for an order? Please open a dispute so that we can resolve your problem as quickly as possible.

Most disputes can be resolved through communication and it's best to contact us as soon as you recognize a potential problem. Once lodged you can also track the progress of your dispute online at any time.

At Aqua Gardening, we want to provide you with the best online and in-store experience, this is why we offer a wide range of payment methods. Please note that all of our payment methods can be chosen in the web store checkout except for Layby.

These are the supported methods of payment: 

  • Credit Cards (Including Visa, Mastercard, American Express)
  • Bank Deposit
  • PayPal
  • Afterpay
  • Zip Pay
  • Zip Money
  • Bitcoin


 
  INFORMATION

Aqua Gardening is Australia’s leading experts in hydroponics, aquaponics, and ponds. Join our loyalty program to gain exclusive access to our large video knowledge base that can’t be found anywhere else in Australia. For fast delivery on a wide range of products Australia wide, shop online with Aqua Gardening today.

 

Our team

Aqua Gardening is based in Brisbane. It has been a proud family-owned and operated business since 1994. Aqua Gardening is the biggest store of it's kind in Queensland, and we carry a large quantity of stock to ensure the item you want is always available. We pride ourselves on our customer service. Our highly trained and knowledgeable team is ready to provide you with the best advice possible.

 

Live displays

Interested in introducing an aqua garden to your home but unsure where to start? Stop by our Brisbane store and check out our collection of live displays. Our friendly team will provide you with guidance and inspiration on how to use this amazing form of gardening easily in your space.

This privacy policy sets out how we use and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences, and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

DO YOU HAVE A PASSION FOR PLANTS AND PEOPLE? COME AND JOIN THE AQUA GARDENING TEAM!

We’re looking for smart, enthusiastic, energetic and hardworking people. Here’s your chance to really make your mark, and build your career. New positions will start with casual roles and move to permanent for the right candidates.

You don’t have to be a growing expert – we can teach you that. Be assured, whatever your role, your voice will be heard and your ideas taken on board

Think you’re Aqua Gardening material? Fill in the form below.

OUR MISSION

To inspire our customers and help them succeed with growing. All their questions should be answered, and they should get fantastic advice. We want them to get products they need without having to wait.

OUR STAFF

We know what has got us to where we are today – the ideas and inspiration of our staff.


 
  PAYMENTS

Bank deposit or EFT is a valid payment method for online orders.

You have the option to deposit cash at any ANZ bank branch, or alternatively direct deposit funds into our account including reference number and name.

For the complete bank deposit procedure please visit the Bank Deposit webpage.

The following Terms and Conditions apply when purchasing via direct deposit:

  • We will not reserve any stock until payment has been recieved into our account
  • We will not dispatch any order until full payment has been recieved into our account
  • If an order is not paid within 7 days it will be automatically closed without notice. If you wish to proceed with the order please email us to renew your order. Please note that any price changes of stock items will be reflected in the new invoice.

To pay using Bitcoin, simply:

  1. Place all of the products you wish to buy in the cart.
  2. Go to the checkout page
  3. Select "Bitcoin" as your payment method.
  4. Click the "Confirm & Process" button.
  5. We will send you a payment request using a trusted and secure Bitcoin Gateway.

Once we have received a confirmation from our Bitcoin Gateway we will dispatch your order straight away, and you will receive an email from us with invoice and the tracking number for your order.

If you do not receive any confirmation within 24hrs of payment, please send an email to sales@aquagardening.com.au with your order number and we will check for the payment manually.

Afterpay, Zip Pay and Zip Money are Third Party payment options, as such you will need to create a personal account with the desired provider before purchases can be processed. Additionally, you will need a device to recieve and communicate the purchase code at the POS.

Afterpay, Zip Pay and Zip Money are valid payment options for sales in-store or online. Zip Pay interest free for orders up to $1000 and Zip Money interst free for orders exceeding $1000.

For online ordering; proceed to payment details in your cart where you will have the option to select Afterpay or Zip Pay. After proceeding with the sale you will be directed to a secure Zip Pay webpage where payment details are confirmed.

For in-store purchasing; Afterpay and Zip Pay payments can be processed at the POS, simply advise the cashier and the relevant process will be followed.

A wide range of payments methods can be processed in-store or online including;

  • Credit Cards (Including Visa, Mastercard, American Express)
  • Bank Deposit
  • PayPal
  • Afterpay
  • Zip Pay
  • Zip Money
  • Bitcoin

For more information regarding specific payment methods please refer to FAQs below or visit the Payment Methods webpage.


 
  RETURNS & WARRANTY CLAIMS

Of course you can! If you have changed your mind that's ok, we allow 60 days to return your order for a full refund, provided it meets the requirements stipulated below:

  • We will provide a refund, exchange or store credit where you have decided you no longer want the product and it is in new, unopened condition. This is valid for up to 60 days after your purchase.

  • A receipt, order number, or bank statement detailing proof of purchase is required to validate a refund. If the aforementioned proofs are unavailable we will attempt to find the transaction internally. However, if we can’t validate the sale, no refund will be provided.

  • Goods must be returned to us at your cost. 

  • If products are shipped back, the original packaging must be intact without marks otherwise a 20% restocking fee will be applied. 

Please see our full policy here.

Many of our products come with a manufacturer's warranty. Please refer to the Information tab on each product for the warranty details. In addition, our products come with guarantees in accordance with Australian Consumer Law.

At Aqua Gardening, we choose our product range carefully to ensure the products we sell are of the highest quality. If a product line has been returned multiple times, we will discontinue the product. As such, customer feedback and product reviews are much appreciated and help us to maintain the high quality of products we offer. 

We will provide a refund, exchange or store credit where goods are faulty and within their warranty period.

We will provide a refund, exchange or store credit where goods are wrongly described, different from a sample shown to you, this claim must be lodged no longer than 14 days of receiving your order.

We will provide a refund, exchange or store credit where goods are missing a component, damaged or lost in transit, this claim must be lodged no longer than 7 days of receiving your order.

For your convienence, Aqua Gardening will handle most of the warranty claims for you, so you do not need to contact the manufacturer or shipping carrier.

Most of the products we offer can be returned to us if you have changed your mind however, to protect the quality of our service and products, select lines are excluded from our 60-day change of mind return policy.

The following are sold on a strict no refund or return policy, unless they fall under a warranty claim: 

  • Nutrients, additives, lamps / lights / CFLs, growing media, fish food, and liquid pond treatments. 

  • Custom made items, for example, NFT channels and aluminium frames cut to specification. 

  • Special orders, for products not regularly stocked.

  • Any items specifically cut to size at your request, for example items we cut per liner meter as pond liners, fabrics, flower support mesh and more.

  • Commercial quantities


 
  SHIPPING

Yes, however deliveries to P.O. Boxes require the Australia Post shipping method to be selected in the checkout. Australia Post shipping is available for items up to 100cm long.

We are currently offering free shipping with the following terms:

  • A minimum shopping cart total of $100.
  • Excludes bulky items, in general this means over 10kg dead weight and 10kg cubic weight.
  • Excludes Dangerous Good products like Oxy Plus, "Hygen pH up & Down".
  • Excludes Regional Areas and the Northern Territory. Determine if your address is eligible in the Shopping Cart shipping quote with over $100 of products in the cart. Free Shipping will not appear if the delivery postcode is outside of the Free Shipping area, or if your items are too bulky or heavy.
  • Excludes eBay purchases.
  • Shipped with ATL (authority to leave) using our choice of post or courier. Please specify a safe place to leave the delivery at your address during checkout.
  • We sometimes use Australia Post to deliver your order with Free Shipping, even if you selected the "Courier - Free" option. This depends on your location.

All stocked items purchased in the online store before 1pm EST on weekdays are sent on the same day. In rare cases, couriers do not make their set pickup time and dispatch may be delayed until the following day.

Please click the link below to check the tracking status of your order online:

Track My Order Online

You will need to enter the following details:

  1. Order E-mail Address
  2. Order ID
  3. Order Shipping Postcode

The order tracking status will then be displayed to you.

Aqua Gardening ships all orders with a tracking number. All orders are sent with ATL “Authority To Leave”. If you have not received your order yet, please follow the instructions below:

  • Check the tracking status of your order to see its current status. If you package is not yet marked as “delivered”, then you can contact the courier company and open a case. You can also get us involved by opening a dispute in your account, and we will open a case as well.

In case the order is marked as “delivered” then:

  • Check with the other people in your household to see if they have received your order already.
  • Check with your next door neighbours to see if they received your package while you were away. It is very common for couriers to leave packages with your neighbours if they know you're not at home.
  • Contact the freight company to see if there was a issue with scanning.

If none of the above worked and the courier has proof that they delivered your package, then the package may have been stolen from your front door. In this case Aqua Gardening will not be liable for the loss of your items. You can claim the loss with your home insurance company. It is the responsibility of the buyer to provide a safe place for packages. Aqua Gardening will assist in all cases of delivery issues and lost packages, but if there is proof of delivery for the address you provided to us, then unfortunately we are unable to compensate you for the loss of your package.

  • We use Courier’s Please, Fastway Couriers and TNT Express. Please email us if you prefer a specific courier.
  • In the case that your location is not serviced by these couriers, we will use another service (including Australia Post) that delivers to your location.
  • In some cases, including small towns, the delivery will go to their nearest depot or a designated collection point in the closest town.
  • Note: You must supply a street address for courier delivery. We will request your street address (and any additional shipping cost) if a PO Box is provided with the courier delivery option.


 
  TOOLS TO HELP PLAN YOUR PROJECT

Aqua gardening has developed a Waterfall Flow Rate Calculator to help determine the required flow rate of the pump powering any given water feature. This calculator determines the Litre per Hour (L/hr) flow rate required for features with sheer descent, or projecting style waterfalls.

Aqua Gardening has developed a Pond Liner Calculator which determines how much pond liner is required, based on the dimensions of your pond. It allows for the extra needed to ensure safe and secure adhesion, and the ability to mould obscure shapes.

 

Aqua Gardening has developed a Pond Volume Calculator which helps determine the volume of  ponds or containers. This page advises you how to take the most effective measurwements of your pond. Using basic dimensions of ponds in a veriety of rectangular, circular, or odd shapes, it calculates the volume in Litres.

Aqua Gardening has developed a Concrete Sealer Calculator to estimate how much Concrete Sealer is necesary for a range of application. Using the dimensions of your pond, or any given surface, this calculates how many coats and how many litres of Concrete Sealer would be required.

Aqua Gardening has developed an Aquaponics Water Test Calculator which aims to help decide exactly what your Aquaponics System requires, based on testing various minerals in the water. This calulator compares your measured test levels to the levels required, it explains the effects of individual mineral levels, and suggests possible fixes for any issue.

Aqua Gardening has developed a Grow Room Fan Calculator, which aims to help determine how much ventilation is required in any given area, and the rate at which any combination of fans and ducting will cycle this volume of air. It can also be utilized to calculate fan speed in M2/h, L/s, CFM.

Aqua Gardening has developed a Pond Pump & Filter Calculator which can be used to determine the recommended flow rate for any aquaponic or hydroponic system. Using the volume of any pond, and the amount of fish or plants, this calculator determines how many Litres per Hour (L/hr) should be pumped to maintain optimal pond health.


 
  WARRANTY CLAIMS