PAYMENTS

Bank deposit or EFT is a valid payment method for online orders.

You have the option to deposit cash at any ANZ bank branch, or alternatively direct deposit funds into our account including reference number and name.

For the complete bank deposit procedure please visit the Bank Deposit webpage.

The following Terms and Conditions apply when purchasing via direct deposit:

  • We will not reserve any stock until payment has been recieved into our account
  • We will not dispatch any order until full payment has been recieved into our account
  • If an order is not paid within 7 days it will be automatically closed without notice. If you wish to proceed with the order please email us to renew your order. Please note that any price changes of stock items will be reflected in the new invoice.

To pay using Bitcoin, simply:

  1. Place all of the products you wish to buy in the cart.
  2. Go to the checkout page
  3. Select "Bitcoin" as your payment method.
  4. Click the "Confirm & Process" button.
  5. We will send you a payment request using a trusted and secure Bitcoin Gateway.

Once we have received a confirmation from our Bitcoin Gateway we will dispatch your order straight away, and you will receive an email from us with invoice and the tracking number for your order.

If you do not receive any confirmation within 24hrs of payment, please send an email to sales@aquagardening.com.au with your order number and we will check for the payment manually.

Afterpay, Zip Pay and Zip Money are Third Party payment options, as such you will need to create a personal account with the desired provider before purchases can be processed. Additionally, you will need a device to recieve and communicate the purchase code at the POS.

Afterpay, Zip Pay and Zip Money are valid payment options for sales in-store or online. Zip Pay interest free for orders up to $1000 and Zip Money interst free for orders exceeding $1000.

For online ordering; proceed to payment details in your cart where you will have the option to select Afterpay or Zip Pay. After proceeding with the sale you will be directed to a secure Zip Pay webpage where payment details are confirmed.

For in-store purchasing; Afterpay and Zip Pay payments can be processed at the POS, simply advise the cashier and the relevant process will be followed.

A wide range of payments methods can be processed in-store or online including;

  • Credit Cards (Including Visa, Mastercard, American Express)
  • Bank Deposit
  • PayPal
  • Afterpay
  • Zip Pay
  • Zip Money
  • Bitcoin

For more information regarding specific payment methods please refer to FAQs below or visit the Payment Methods webpage.


 
  RETURNS

Of course you can! If you have changed your mind that's ok, we allow 60 days to return your order for a full refund, provided it meets the requirements stipulated below:

  • We will provide a refund, exchange or store credit where you have decided you no longer want the product and it is in new, unopened condition. This is valid for up to 60 days after your purchase.

  • A receipt, order number, or bank statement detailing proof of purchase is required to validate a refund. If the aforementioned proofs are unavailable we will attempt to find the transaction internally. However, if we can’t validate the sale, no refund will be provided.

  • Goods must be returned to us at your cost. 

  • If products are shipped back, the original packaging must be intact without marks otherwise a 20% restocking fee will be applied. 

Please see our full policy here.

Most of the products we offer can be returned to us if you have changed your mind however, to protect the quality of our service and products, select lines are excluded from our 60-day change of mind return policy.

The following are sold on a strict no refund or return policy, unless they fall under a warranty claim: 

  • Nutrients, additives, lamps / lights / CFLs, growing media, fish food, and liquid pond treatments. 

  • Custom made items, for example, NFT channels and aluminium frames cut to specification. 

  • Special orders, for products not regularly stocked.

  • Any items specifically cut to size at your request, for example items we cut per liner meter as pond liners, fabrics, flower support mesh and more.

  • Commercial quantities


 
  SHIPPING

We are currently offering free shipping with the following terms:

  • A minimum shopping cart total of $100.
  • Excludes bulky items, in general this means over 10kg dead weight and 10kg cubic weight.
  • Excludes Dangerous Good products like Oxy Plus, "Hygen pH up & Down".
  • Excludes Regional Areas and the Northern Territory. Determine if your address is eligible in the Shopping Cart shipping quote with over $100 of products in the cart. Free Shipping will not appear if the delivery postcode is outside of the Free Shipping area, or if your items are too bulky or heavy.
  • Excludes eBay purchases.
  • Shipped with ATL (authority to leave) using our choice of post or courier. Please specify a safe place to leave the delivery at your address during checkout.
  • We sometimes use Australia Post to deliver your order with Free Shipping, even if you selected the "Courier - Free" option. This depends on your location.

All stocked items purchased in the online store before 1pm EST on weekdays are sent on the same day. In rare cases, couriers do not make their set pickup time and dispatch may be delayed until the following day.

Aqua Gardening ships all orders with a tracking number. All orders are sent with ATL “Authority To Leave”. If you have not received your order yet, please follow the instructions below:

  • Check the tracking status of your order to see its current status. If you package is not yet marked as “delivered”, then you can contact the courier company and open a case. You can also get us involved by opening a dispute in your account, and we will open a case as well.

In case the order is marked as “delivered” then:

  • Check with the other people in your household to see if they have received your order already.
  • Check with your next door neighbours to see if they received your package while you were away. It is very common for couriers to leave packages with your neighbours if they know you're not at home.
  • Contact the freight company to see if there was a issue with scanning.

If none of the above worked and the courier has proof that they delivered your package, then the package may have been stolen from your front door. In this case Aqua Gardening will not be liable for the loss of your items. You can claim the loss with your home insurance company. It is the responsibility of the buyer to provide a safe place for packages. Aqua Gardening will assist in all cases of delivery issues and lost packages, but if there is proof of delivery for the address you provided to us, then unfortunately we are unable to compensate you for the loss of your package.

  • We use Courier’s Please, Fastway Couriers and TNT Express. Please email us if you prefer a specific courier.
  • In the case that your location is not serviced by these couriers, we will use another service (including Australia Post) that delivers to your location.
  • In some cases, including small towns, the delivery will go to their nearest depot or a designated collection point in the closest town.
  • Note: You must supply a street address for courier delivery. We will request your street address (and any additional shipping cost) if a PO Box is provided with the courier delivery option.


 
  WARRANTY CLAIMS

Many of our products come with a manufacturer's warranty. Please refer to the Information tab on each product for the warranty details. In addition, our products come with guarantees in accordance with Australian Consumer Law.

At Aqua Gardening, we choose our product range carefully to ensure the products we sell are of the highest quality. If a product line has been returned multiple times, we will discontinue the product. As such, customer feedback and product reviews are much appreciated and help us to maintain the high quality of products we offer. 

We will provide a refund, exchange or store credit where goods are faulty and within their warranty period.

We will provide a refund, exchange or store credit where goods are wrongly described, different from a sample shown to you, this claim must be lodged no longer than 14 days of receiving your order.

We will provide a refund, exchange or store credit where goods are missing a component, damaged or lost in transit, this claim must be lodged no longer than 7 days of receiving your order.

For your convienence, Aqua Gardening will handle most of the warranty claims for you, so you do not need to contact the manufacturer or shipping carrier.