Growing With Benefits

Growing with Benefits – The Best Loyalty Program in the Industry

At Aqua Gardening, we’re committed to providing a simple and effective way to introduce hydroponic and automatic gardening systems to homes across Australia. Get the most out of shopping online with our loyalty program “Growing With Benefits.” Each dollar you spend with us allows you to collect 1 “drop”. You can start spending your drops immediately after your first purchase – there's no need to wait for a gift card.

 

 

FAQ
 

Can I earn drops in-store and online?

Yes, you can! But in-store you will only be able to redeem drops you have earned in-store. If you are logged in to the website, you will be able to use the drops you have earned both in-store and online.


How long it will take to get my drops?

Online - You will receive your drops immediately after you complete your purchase.

In Store - You will receive your drops at the end of each month. We are working on integrating this into the online points system, so that in-store orders can receive points immediately after purchase. Make sure you are signed up to our newsletter to get updates when this happens. 
 

How can I redeem my drops?

Click here to see a step by step guide on how to redeem your drops in store and online, it is as easy as going to the checkout and applying your credit.
 

When will my drops expire?

Never! If you earned a drop, it's yours until you decide to spend it - there are no time limits!
 

When do you assess my membership tier?

As soon as you sign up as a customer, you will be put into the "Seed" membership tier.

After this you will be automatically upgraded to the "Seedling", "Leaf" or "Flower" membership tier depending on your total spend in the past 12 months.

Seedling - Total spend in the past 12 months: $1,000 to $5,000
Leaf - Total spend in the past 12 months: $5,000 to $10,000
Flower - Total spend in the past 12 months: $10,000 or more

It takes around 24 hours for your membership tier to change. So once you have spent enough to qualify for the next level, you will get access to all the benefits of the next level within 24 hours.

We will assess the status of all "Leaf" and "Flower" members annually on June 30 at the end of each financial year.


Are there any products that will place me in a higher rewards tier? 

Yes, most of our Complete Garden Kits will give you a "Seedling" membership without the need to spend $1000. From time to time we also have offers that will help you grow to the next tier, so make sure to check out our emails.


How can I access the exclusive training videos?

Exclusing training videos are available to customers who are in the Seedling, Leaf or Flower membership tiers.

1. First log in to your Aqua Gardening account here.

2. Next navigate to our video section located in the Learning Hub.

3. At the bottom of each video category, you will find videos that are exclusive to you. Enjoy!